Clipper World

Love them - couldn't be more helpful with advice or sourcing products and great prices too. Pretty swift with postage as I'm not in their area. All round good service, highly recommended for products - and they sharpen too!

Agreed, use them a lot. I only live 10 minutes away from them so they are very convenient and helpful as well.

i had several problems with orders from Clipperworld ,going back a while. I'm afraid i got very fed up & frustrated with them,and ,well,burnt some bridges !
I do like some of their product range,and really would like to order...i'm afraid i did my dash though ?? It sounds like things have improved.

Its never too late Tammy, I am sure they would love your business again. They have new premises now and working from a factory building which has been converted into showroom/storage etc. Its good, and they are always very friendly. Am off there again tomorrow, need scissors done and blades done. Being through some 7's lately as I have had some real matted messes.

Yes thats right, have always sold them separately.

Hi Tammy
we have been dealing with clipper world for the last two years
We have found Ann & Michelle and the team very good
as we have orders regulary.
give them another go

Cheryl & David
Just pets Grooming Horsham.

Admin wrote:i had several problems with orders from Clipperworld ,going back a while. I'm afraid i got very fed up & frustrated with them,and ,well,burnt some bridges !
I do like some of their product range,and really would like to order...i'm afraid i did my dash though ?? It sounds like things have improved.

I loved them initially then gave up for a while when orders were mixed up but they were v good about fixing things after I emailed my concerns so I am back there. Friendly customer service for sure.

Like Vanda, I have not had any problems. They have always been very friendly and helpful. I am fortunate that I also can go into their shop and deal directly with them. Most times if they don't have something in stock they will get it in for you.

Weeeelllll, I still use them but they're on a rather short string and I STILL haven't got my a into g about getting onto the WW site, hence why i'm still using them. Yes, they are so lovely to deal with, yes their prices are great, to be able to email what I want and have it in the mail the next day is fantastic..... BUT, oh I hate those buts, the orders are seldom filled to my needs, I have to constantly chase up back orders and if i don't then I don't get them, to this day I owe them $380 for an order I have asked 3 times for an invoice for and still haven't received .... only because they are so lovely that I am still dealing with them, and every time I email them I bluntly tell them I can't run a business like this, then delete the email and start again with something vague and more politically correct, so really, watch this space but my patience level is fast running out.

um ,this is why i am reluctant to go back to CW....yes lovely people....but not enough business-like for me!
I have outstanding debts with CW too,and its impossible for me to make payment on orders that were incomplete ,with NO invoice attached.After several attempts to get complete orders ,and more importantly INVOICES ,over more than a few orders ,i threw a tanty and gave up.
Now i know i have outstanding debts with them but its up to THEM to invoice me. I cant even remember what it was for or how much ,its been probably 18 months or more .
dont get me wrong ,they couldnt be nicer people,but i would prefer orders and invoices over chit chat when the chips are down.

Admin wrote:dont get me wrong ,they couldnt be nicer people,but i would prefer orders and invoices over chit chat when the chips are down.

Now i do not and have never dealt with CW however from a business point of view it is easier to keep track of where you are at if the people you deal with also operate in a business like manner......The bonus is when they are such lovely people to deal with which makes it a pleasant transaction

Bless their hearts, they have sent me several orders without invoices and at one stage they wrote off a lot of money cos I was getting much more direct in my emails about backorders and lack of communication. I don't chase the invoices anymore as I doubt they would even remember the order. How they stay in business I don't know as they really have a lot of non-invoiced stock leaving but thankfully that is not my prob. Currently I have an order including Urine Free which has leaked thro the whole parcel ruining the packaging on the other items, no reply on my complaint email about that