Clipper World

I can't comment on postal deliveries etc, but will comment again on service. CW have managed to get in my Chris Christensen slicker brushes, especially ordering them in from US for me. Got a couple of them today at a really good price, and they have told me that they have had quite a few enquiries for these brushes and will be stocking them. So if you want some give them a call. Lindy hates being brushed but I tried her with the CC's today and she was quite relaxed about it - a first. Will give them a better go tomorrow, but so far they seem great and very nice to hold and use. Also they got me in some great grooming loops which I had been looking for for a while. They are also bringing in a supply of Laube clippers with the clipper vac attachment, so am waiting to try out the clippers then hopefully buy them. Michelle was very helpful in explaining to me all that I needed to know about them. So all in all and big and a thumbs up to them today.

michelle called me earlier in the week and we had a chat. She sent me an email with catalogue and price list,and wouldnt you know it ,i cant open them on my Mac! just waiting for paper copies now.

The CC brushes have been available from Pet Network for ages .Have a look and see who's doing the best deals.I know PN is often expensive,but they do stock neat stuff that others dont. I cant go past the incredible silver LesPooch myself,it even blows all my other LesPooch out of the grooming room!

Got two CC brushes from CW for price of one from Petnetwork.

Coatsntails wrote:Got two CC brushes from CW for price of one from Petnetwork.

thats good! i know Petnetwork is always top dollar

Coatsntails wrote:I can't comment on postal deliveries etc, but will comment again on service. CW have managed to get in my Chris Christensen slicker brushes, especially ordering them in from US for me. Got a couple of them today at a really good price, and they have told me that they have had quite a few enquiries for these brushes and will be stocking them. So if you want some give them a call. Lindy hates being brushed but I tried her with the CC's today and she was quite relaxed about it - a first. Will give them a better go tomorrow, but so far they seem great and very nice to hold and use. Also they got me in some great grooming loops which I had been looking for for a while. They are also bringing in a supply of Laube clippers with the clipper vac attachment, so am waiting to try out the clippers then hopefully buy them. Michelle was very helpful in explaining to me all that I needed to know about them. So all in all and big and a thumbs up to them today.

Wish I could get that service Vanda, I think that's the perk of living close, i do envy you.

I have found the girls down there to be very helpful. I email my orders through; they send back an invoice via email; pay it then it turns up on my door step within a couple of days. I have found there prices to be the best around, and they have ordered in special products for me. They also donated stock for a dog wash I did for the Royal Children's Hospital Appeal. Correct me if I am wrong, but not to many companies are willing to hand out donations without any recognition whatsoever. I have also had my driers, clippers, blades etc... serviced by them and they have not screwed me one little bit and the quality of there service department has been outstanding. I get my goods back efficiently and more importantly lasting longer than my previous service man (who shall remain nameless). I was quoted upwards of $250- to service my stand dryer, and they did it for $100- I can only praise them

I run a large grooming shop near the ACT, I tried the local sharpener with no luck. I finally got onto Clipper World, their sharpening, and turn around time is so good/fast.
I think the staff at CW had one of the family members with health issues.
So I think they have a great excuse for not catering to some peoples whims instantly, we would find it difficult ourselves.
I can only give CW the greats thank you for keeping my grooming shop running at full speed.
Bless you girls down there."webtutor"

They really do try v hard. I spoke to Ann today about some order problems and she explained the family issues that have created problems with running the business at optimum and lead to mistakes with orders. I explained to her that frustration with order problems sometimes leads me to being frustrated with their processes and that I understand how the personal issues must have been difficult and had a negative impact. Hands down they are my cheapest supplier so I will continue with them as they will try for me when other suppliers will only order according to catalogue and don't go the extra mile. It is frustrating sometimes as I can see communication between the staff isn't perfect but they still are worth using as they will try when others wont. Plus they have some products that I can't source elsewhere like the Grimenator, which I love!

Just had to add a post as they went out of their way to help me this week.
I had my dryer motor burn out at the start of a busy week and had a new Double K dryer arrive by the end of the next day - now that's service!

i spoke with Clipper World just today on the phone. I didnt know what was going on behind the scenes during the time when i was having difficulties with their service. Had i known i may have been more sympathetic ! I look forward to having another go with them soon

I think they're having a sneaky peek at these posts because the service has improved out of this world. I've had 3 different people deal with my lastest order PLUS backup emails to say when it was sent and when I should receive it !! Wow.

Hello to all,
Yes we were alerted to this web site by one of our regulars who had encouraged us to join after posting a feed. We have read the comments that were placed on this web site and we pleased to read that a number of customers are happy with our service, and saw the odd customer whom had issues. Clipper World accepts that mistakes have been made, but we firmly believe in continuous improvement of our business and strive to provide the cheapest prices and best service here in Australia. We encourage feedback on our business and we will do everything possible to make your experience with us as efficient and effective as humanly possible. Clipper World has the cheapest prices to the grooming industry; we also provide a full service department to cater for all makes and models of clippers & dryers. Clipper World are authorized warranty agents for Wahl, Double K, Andis & Laube, and we also provide high quality sharpening services for all blades and scissors. Clipper World has been newly appointed as a Laube distributor, which allows us to keep the prices of this product down, similarly to what we achieved when we started distributing the Double K products.
Clipper World will regularly be posting specials to users of this forum and look forward to dealing with you all in the future.

Thanks for clarifying Clipper World, it's nice to know you take an interest in everyone's comments as it will only improve customer relations both ways. You have a lot of fans on this site that speak very highly of you and word of mouth seems to be the best (and can be the worst) advertising out, so thanks for stepping up and speaking out.

Lisa
Tails Up Dog Grooming
Kalgoorlie

by peke-lover on Mon Jun 08, 2009 10:01 amThanks
for clarifying Clipper World, it's nice to know you take an interest in
everyone's comments as it will only improve customer relations both
ways. You have a lot of fans on this site that speak very highly of you
and word of mouth seems to be the best (and can be the worst)
advertising out, so thanks for stepping up and speaking out.

A fine example of how word of mouth via the The Forum has brought that Merry Spirit.
GOOD ON YA GUYS AND

Merry Christmas in July

It was good to hear from the source so to speak and happy to see a business that is interested in accepting positive constructive criticism and working with it...Good on you for that! I look forward to seeing what you have to offer as specials!!